Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This includes your name, email address, postal address, phone number, and payment information.
We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send you transactional emails and account updates
- Respond to your inquiries and provide customer support
- Improve our products, services, and website
- Send promotional emails (only if you've opted in)
- Comply with legal obligations
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
4. Cookies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can control cookie settings through your browser preferences.
5. Third-Party Services
We may share your information with third-party service providers who assist us in operating our website and conducting our business, including payment processors, shipping providers, and email services. These providers are contractually bound to use your information only as necessary to provide services to us.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of receiving promotional communications from us. To exercise these rights, please contact us at hello@nexiqe.com.au.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on our website and updating the "Last Updated" date.
8. Contact Us
If you have questions about this privacy policy or our privacy practices, please contact us at hello@nexiqe.com.au.
Last Updated: April 2026