Refund Policy

Our 30-Day Guarantee

We offer a full refund on unopened products within 30 days of purchase. If a product doesn't work for you or arrives damaged, we'll make it right.

Eligibility

To be eligible for a refund:

• The product must be unopened and in its original packaging
• The refund must be requested within 30 days of purchase
• The product must not show signs of use or tampering
• Your order must be from Nexiqe.com.au

How to Request a Refund

To request a refund, contact our customer support team at hello@nexiqe.com.au with your order number and reason for the refund. We'll review your request and provide instructions for returning the product if necessary.

Damaged or Defective Products

If you receive a damaged or defective product, contact us immediately with photos of the damage. We'll arrange a replacement or refund at no cost to you, including return shipping.

Processing Time

Once we receive your returned product and verify it meets our refund criteria, we'll process your refund within 5-7 business days. The refund will be credited back to your original payment method.

Return Shipping

For unopened products, customers are responsible for return shipping costs unless the product arrived damaged or defective. We recommend using a tracked shipping method to ensure safe delivery.

Non-Returnable Items

The following items are non-returnable:

• Opened or partially used products
• Products damaged due to customer misuse or neglect
• Products purchased from third-party retailers
• Clearance or final sale items

Exchanges

If you'd like to exchange a product for a different size, scent, or item, please contact us at hello@nexiqe.com.au. We'll arrange the exchange and cover return shipping for defective or damaged items.

Questions?

If you have any questions about our refund policy, please reach out to our customer support team at hello@nexiqe.com.au or call 1800 NEX IQE (1800 639 473) Monday-Friday, 9am-5pm AEST.